Frequently Asked Questions

If you have a question that’s not answered in our FAQs, just contact us and we’ll be happy to chat.


Is there a Genrus United pharmacy partner in my community?

Visit our Partners page for a list of our current Genrus United pharmacy partners. If you can’t find one, please continue to check back often as new pharmacy partners are joining regularly, or follow us on Facebook or Twitter for ongoing Genrus United updates.


What if there isn’t a Genrus United pharmacy located in my community?

New Genrus United pharmacy partners are joining our program regularly so we invite you to check in our follow our social accounts for updates. We also suggest that you speak with your pharmacist and encourage the pharmacy to investigate becoming a Genrus United partner.


Do I have to share any information about my income in order to become a member of Genrus United? Does my income level determine if I can become a member?

No, we will never ask about your income. Everyone is invited to join Genrus United regardless of their financial status and start accessing low cost prescriptions immediately.


How do I transfer my prescriptions to a Genrus United partner pharmacy? Do I have to inform my existing pharmacy?

It’s easy, just contact the Genrus United pharmacy you wish to transfer your prescriptions to and they will assist you and transfer your existing prescriptions. You do not have to inform your existing pharmacy, the Genrus United pharmacy will look after this for you.


How do I find out if the medications that are prescribed to me are offered by this program?

Here is the current list of medications and prices available only to Genrus United members.


Will more medications be added to the list of prescriptions that are included in the plan? When?

Genrus United is working very hard to make the most common prescription drugs available to our members at a lower cost so please check back often to see if we have added your medication to our list.


How do I join Genrus United?

Visit our ‘Join Us’ page where there’s a quick video that demonstrates how quick and easy it is to become a Genrus United member. You may also call us toll-free at 1-833-436-7878 (1-833-GENRUSU) if you need assistance joining our Member Prescriptions Savings Group.


How much does a Genrus United membership cost?

Monthly memberships are just $7.95/month and your first month is FREE. You can save even more with an Annual membership for $79/year.


How do I receive and use my membership information?

After you purchase a Genrus United membership and receive confirmation by email, you will receive a second email within 24 hours featuring a link where you must complete your membership registration. Upon submission of this, you will immediately receive another email with your membership information that must be provided to a Genrus United partner pharmacy to start saving you money. If an email from Genrus United is not received, please check your spam/junk folder.